Positive Feedback

I want to thank everyone at the ‘Centre’ for the excellent service and treatment I continue to receive.  Even in these very difficult times with the pandemic, your help and support is invaluable.  My special thanks also go to Lorraine who has provided continuity over many, many years.  Kind regards and best wishes to you all.  Terry O’Neill.

Thank you to Kim and Courtney helping sort out urgent medications linked to a consultant letter which had been received a couple of days ago but never actioned. My mum and I are very grateful. We feel staff went above and beyond in order to sort this situation.

M. Collins (Daughter) – 13th August 2019

Excellent service but especially receptionists Jayne and Kim. Very reassuring when arranging appointments and built to our needs. Many, many thanks.

M. Dawson – 29th June 2019

Fabulous staff, friendly and helpful. Excellent service from a great practice.

K. Clifford – 11th June 2019

I would like to say a big thank you to Dr Ghosh who I saw last week. She was extremely helpful and a good listener. I would definitely recommend her.

A. Duggan – 13th May 2019

I called the surgery to ask for advice about back pain today. After a short discussion about my health, I was advised to have a blood test and an appointment with my GP.

Knowing how busy the practice is, I was really impressed with the friendly and expert manner that my concern was dealt with. I felt really at ease and was treated with dignity and respect. Please thank the health care assistant on my behalf.

Mr . T . O’Neil- 13th June 2018

The last 12 months treatment

After receiving news 12 months ago of a life threatening illness, myself and my family were hoping for support for me via my GP. We have been overwhelmed by the support received especially when you sometimes feel like a pest requesting advice, prescriptions, appointment etc.

From the welcoming voice on the phone or at the reception desk itself all the way through to the nurses, and GP themselves I have found it to be fantastic. Yes you can’t always get an appointment exactly when you want one but that’s real life and I wouldn’t expect that but you will be offered one as soon as possible and within reasonable timescales or even a call from the GP that day which is often adequate.

My whole family have switched now to this surgery so that speaks for itself.

Rob – 23rd May 2018

A first class practice

The reception staffs are always cheerful, friendly and accommodating. This applies to the senior, managing receptionist down to the more junior receptionists. I am less able to comment about the Practice nurses as two appear to be new members of staff although the nurse who deals with the blood tests is very helpful. The doctors are re assuring and very approachable. I like the text appointment reminders. Appointments often taken time to make but a telephone consultation can sometimes be made.

Mr D Calvert – 3rd May 2018

I would recommend this practice to friends and family

Today I attended the practice and felt like I wanted to give a comment on my experience. The doctor took into account my medical history, I was encouraged to ask questions, the Doctor listened to me and I felt I was allowed to make up my own mind.

The Doctor explained everything to me and I left feeling that I had, had a very positive consultation.

Mrs L Riding – October 2017

Great Practice

I have recently registered with this practice and I can honestly say I feel really well cared for, I have a family of three little ones and the staff and GP’s have been excellent, I can always see a GP and speak to a GP on the telephone, the staff are so helpful and friendly.

Anonymous – October 2017

Thank You

I was not a registered patient at this practice but one of my family was, they recently passed away and I cannot thank all the receptionists and the Doctors enough for the care they gave my aunty and our family.

I am now registered at this practice and I would recommend the practice for personal care they give patients and family members.

Anonymous – October 2017

Lovely warm friendly practice

I struggle to understand why anybody can have a negative comment for this practice. The staff are so helpful. The new GP’s are very nice; they all work hard and always have time to make you feel welcome. They go out of their way to accommodate you.

The staff have always been very polite. The Doctors are very considerate and always involve me. What more do people want. Lovely lovely practice.

ES – June 2017

Excellent Care

The receptionists have been fantastic with my children and have always tried to fit us in. The doctor could explain themselves a bit better at times.

Anonymous – October 2016

Good Practice

Excellent practice all staff and GPs are most helpful, very good at involving their patients, excellent open evening very well delivered.

Richard – July 2017

My New Practice

My family and I have just registered with this practice after being recommended by a family friend. I must say the receptionists are the most friendly and helpful receptionists I have ever come across. I am able to access a GP the same day I needed and I was able to pre-book within 3 days. Marvellous

Anonymous – March 2016

My GP is the most caring and helpful GP. I have recently been going through a lot of issues and needed extra support from my GP. The staff here are second to none and couldn’t do enough for me. Thankfully I am on the road to recovery thanks to my GP.

Kevin – March 2016

I have put off going to the doctor in other surgeries because of the atmosphere but the way I see this practice it is home from home.

All the reception staff here will go out of their way to help you, not scare you.

Mr E Charlton – April 2014

Family Practice

This practice is a very friendly family practice; it offers an excellent service throughout. The patients come first in this practice and it shows.

Anonymous – March 2014

I have been in many practices and had many GP’s but there is no GP anywhere near as good as the one I have now, some practices that I have been in (I will not name them) depress me even going into the surgery.

I feel that I am at ease in the practice all the staff are A1 I cannot get around as well as I would like to but this practice are doing their very best to help me, they are keeping me going, I have never known any practice like this one, all the staff nurses and GP’s are A1 and a very important thing about this practice is before you see the GP the reception staff make you feel at home, it is not like a funeral parlour it is a Dr’s surgery with a lot going for it and all staff are very helpful.

Professional and discreet service you would expect.

This doctor has been my doctor for over forty years now and has always been available most times of the day to help me through what I can only say has been at times a struggle for me not just to talk to but to help me through some difficult times, not only as my doctor but also as a friend when sometimes I needed one, the doctor has a fantastic manner and is very witty to, not only do they discuss the reason why you are at the surgery but afterwards they will always talk to you about life in general. So if that is anyone looking for a new doctor look no further than this doctor.

Mr. G. Temple

I was very appreciative of the help and understanding the GP gave me at this practice. A big thank you.

Ms M – Hebburn

I find this practice very efficient, the staff and Doctors are polite and helpful.

Paula – Nurse from Hebburn Court Care home.

I am a 90 years of age, I recently chose to join this practice because of its reputation of a more personal service from a family orientated environment. This is the best decision I have made.

D. Fawcett.

I would just like to say that I have been a patient at a number of practices and this practice is the very best by far. The Doctors and Nurses are excellent; the reception staff are very friendly and helpful. This practice suits my every need and would highly recommend it to anybody looking for a new practice.

Mr. Charlton –  2012.

I saw the practise nurse at my own surgery, within South Tyneside, and she said I needed my ears syringed. The receptionist told me that she had an appointment for Sunday at 08:30am which I accepted. Upon arrival this morning your receptionist, who was brilliant, told me that there was no appointment booked. She then contacted your nurse who came out to see me and realised the discomfort I was in due to my deafness with wax build up and she managed to fit me in between her appointments and syringed my ears.

I wish to pass on my hear felt thanks for the excellent, kind and compassionate way your staff dealt with me after my doctors let me down.

Regards

Garry Cuthbertson – 2021

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