VICTORIA MEDICAL CENTRE
12-28 Glen Street, Hebburn, Tyne & Wear, NE31 1NU
Tel: 0191 4832106 / 4282212    Fax: 0191 4285270
www.victoriamedicalcentrehebburn.nhs.uk
Partners: Dr C Singh – Dr R Saraf

PRACTICE NEWS

We are now offering a daily telephone triage appointment service. You will be signposted first by one of our care navigators to the appropriate service before being offered a telephone triage appointment. The GP will then decide if you require a face-to-face appointment.

Annual Reviews

When your annual review appointment is due you will be called in on your birthday month, this will exclude all diabetics, learning disability and housebound patients. 

For further information please speak to reception.

Electronic Prescribing Service

Please remember when ordering your prescriptions it can be sent electronically to your nominated pharmacy. Please ask for further information at reception or speak to the pharmacy.

Extended Access to Primary Care

You can now book a GP (family doctor) appointment over the weekend including bank holidays, early morning or evening at a GP practice in South Tyneside. This is called the South Tyneside Extended Primary care Service or STEPS.

You must book ahead via your practice either in person or by telephone and you may be seen in a different location to this practice.

To find out more: ask the receptionist, visit our practice web site or visit www.healthcollaboration.co.uk

Smoking

NEW YEAR NEW YOU– please remember we offer a Smoking Cessation clinic at the practice. Please ask for further details at reception. 

Do you have access to the internet?

You can save time by ordering your prescriptions online and you can also book GP appointments online too. Patient access allows you to view your detailed coded medical record. Please see reception for patient access details. 

NHS Choices – Feedback
We would love to your feedback on what you have to say about Victoria Medical Centre and what you think we do well.  

Please see the link below if you would like to add a review. All reviews can be made anonymous, once you have submitted your review, you will receive a confirmation email from the NHS Choice to inform you that your review has now been accepted by Victoria Medical Centre and this will be published online.
http://www.nhs.uk/Services/victoriamedicalcentrehebburn

Text Message Reminders

We now have a text message reminder service set up. This allows patient to receive appointment reminders via text messaging and you can also cancel your appointment free of charge by texting ‘CANCEL’. Please update your current mobile telephone number to enable to access this service.

DNA (Did Not Attend) Appointments

Our practice continues to experience a high volume of wasted appointments due to non-attenders; this impacts the availability of our appointments which is frustrating to many of our patients. 

We therefore ask that you contact the Practice as soon as you are aware that you are either unable to attend your appointment or your appointment is no longer needed. 

ZERO TOLERANCE

Our practice has signed up to the NHS Zero Tolerance Campaign which makes verbal abuse, threat and physical violence to all NHS staff unacceptable.

Receive this Newsletter by email sign up at reception.

Contact Us

Our telephone number is:
0191 4282212   &  0191 4832106

Our full address is:
Victoria Medical Centre, 12-28 Glen Street, Hebburn, NE31 1NU

Email: Alison.Tones@nhs.net

You can now find us on our website located below:

http://www.victoriamedicalcentrehebburn.nhs.uk/